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Answers to frequently asked questions.
WHERE IS THE VILLA LOCATED?
It is located in the Rolling Hills at Formosa Gardens
within 2 miles of the Walt Disney World entrance. Guests will go directly to the villa upon arrival. Easy access directions to Disney from the villa that avoid all but one block of RT-192 can be provided after booking the villa. Arrival time is AFTER 4PM on the date of arrival. Departure time is before 10:00 AM on the date of departure.
DOES THE VILLA HAVE CABLE TELEVISION?
The villa has 8 televisions, a Video Game System, 2 DVD players and 2 VCRs. A 32 inch television is located in the gathering room a television and DVD player is located in the Master bedroom a TV in all bedrooms and the Games Room. Every bedroom in the villa has a television. The villa has basic
cable. There are no movie
channels and pay-per-view is not available.
DOES THE VILLA HAVE INTERNET ACCESS?
There is high speed internet available. The villa is also has a secure wireless network ( Wi-Fi). If you are planning to bring your wireless laptop along we will provide you with the password for the network upon request.
WHAT
ARE LYVER PROPERTY MANAGEMENT's OFFICE HOURS?
Lyver Property Management is open from 9:00 am to 6 pm
Monday through Saturday and there is 24 hour emergency cover. We provide information for you to go directly to the villa. There is no need to go to the management company upon arrival. Upon confirmation of your
reservation, we will send you directions to go directly to the villa. Someone is always on call to
handle situations.
HOW
MANY PEOPLE DOES THE HOME SLEEP?
The villa will sleep two people in
each bedroom, plus two people on a sleeper sofa, for a maximum total of 14.
This represents the MAXIMUM number of
guests permitted in the home due to State Fire Regulations and includes
all people regardless of age or size.
WHAT IS YOUR POLICY ON SMOKING AND PETS?
The villa has a strict no smoking, no pets policy. Any evidence of guests smoking in the
villa or pets will result in immediate loss of your entire security deposit. Eviction without refund is a likely outcome to allow cleaning for the next guest, as we are under contract with the next guest to provide a non-smoking villa.
WHERE? THE CLOSEST SHOPPING CENTERS /
GROCERY STORES?
The villa is located in
within 5 minutes of Publix on RT-192. Directions: When exiting Rolling Hills take a right and go to RT 192 Publix is 1 mile west on the right.
Guests may elect to have a Welcome
Food Pack in the home upon their arrival. The food packs are especially
useful for those who may be arriving late in the evening. Please ask for an optional
services sheet for details and pricing.
WHAT
IS PROVIDED IN THE HOMES AND WHAT DO I NEED TO BRING?
The Villa is furnished and fully
equipped. There are two
sets of sheets for each bedroom and two sets of towels for each
bathroom. All kitchen
utensils and equipment is provided including, plates, cups, glasses,
silverware, pots and pans, bake ware, and plastic pool dishes. There is a wall mounted hair dryer in every bathroom, iron and
ironing board and washer and dryer in the villa. The villa equipped with small
hotel soaps and 1 roll of toilet paper in each bathroom for your comfort
upon arrival. This limited amount is provided to you by Lyver;
however, replacements are your responsibility during your stay. It is
not necessary that you replace these items before your departure. Please
note that we do not provide dishwasher or laundry detergent.
WHAT
ARE THE VILLA'S CHECK-IN AND CHECK-OUT TIMES?
The Check-in time is 4 PM. The check-out time is 10 AM.
This allows the cleaning service time to clean the villa between guests.
IS
MAID SERVICE INCLUDED?
The villa is self-catering The home will be clean upon your
arrival and will be cleaned once again upon your departure. The villa is outfitted with a
washer and dryer, dishwasher, vacuum and mop. Lyver Property Management will gladly provide daily or
weekly maid service for an additional fee. Contract this with Lyver Property Management directly
during your stay, or before your stay we will arrange it for you. This can be arranged directly by calling
Lyver Property Management when you arrive or during your stay at the villa.
WHAT ARE THE FURNISHINGS LIKE?
The villa has an upgraded
Florida Style furniture package and a beautiful coordinated decor.
The villa also has eight televisions, a video game system and multiple
telephone extensions, a king-size bed in the master bedroom, a 2 VCRs a SonyPlaystation, DVD players and a poolside
BBQ grill. It also has an monitored alarm system for your protection.
HOW
DOES THE SECURITY DEPOSIT WORK?
A $300 security deposit is required,
regardless of the duration of your stay. A $300 cash deposit will be required, which will be
refunded by mail within 30 days of departure.
IS THE POOL/SPA HEATED?
The pool has pool/SPA heat
available. Pool/SPA heat is NOT
INCLUDED in the rental rate.
Pool/SPA heat cannot be switched on until we have received full
payment. The pool will take
approximately 10 to 12 hours to heat up to a temperature of 80 to 82
degrees. SPA heat is also available if pool heat is elected.
WHAT
ARE THE VILLA'S BEDDING ARRANGEMENTS?
Master bedroom has king size bed.
A second master ensuite bedroom has a queen bed. Two additional bedrooms rooms
have twin beds in each. Both are theme rooms one is decorated in Disney style.
The final two bedrooms are queen size beds. There is a queen size
sleeper sofa in the family room. All six bedrooms have alarm clocks ceiling fans and televisions.
WHAT
TYPE OF PHONE SYSTEM IS IN THE VILLA?
The villa has one telephone number (with multiple extensions)
for outgoing and incoming calls. There are free long distance calls available to USA, Canada, UK and other European countries.
Local calls and select 800 numbers to local attractions
airlines & rental car companies will be free of charge. The villa has multiple phone extensions one
in the kitchen a wireless phone in the master bedroom and several other bedrooms as well.
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